June Money
How to complain well to get better results
There’s much to complain about in modern life, from flights that depart five hours late (or not at all) to deliveries that don’t arrive to repair services that fail to fix stuff.
By Kevin Brasler and Jennifer Barger June 27, 2026 3 min read
There’s much to complain about in modern life, from flights that depart five hours late (or not at all) to deliveries that don’t arrive to repair services that fail to fix stuff.
Yet few of us — studies indicate it’s about one in four — complain to the companies that did us wrong.
“If you don’t complain, the company can’t make amends, and the problem will persist for other…
